Refund policy

1. What is your return policy?

We accept returns within 7 days of delivery. Items must be unused, in original condition, and with original packaging.

2. How do I request a return?

Please contact us at:
📧 xuanpearls@gmail.com

Include your order number and reason for return.

3. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Can I exchange an item?

Yes, exchanges are available for defective or damaged items. Please contact us before returning the item.

5. When will I receive my refund?

Refunds will be processed within 3–7 business days after we receive and inspect the returned item.

6. Non-returnable items

Customized products
Items damaged due to misuse