Shipping policy

1. Where do you ship from?

All orders are shipped from our facility in Zhuji, Zhejiang Province, China — one of the world’s leading pearl production regions.

2. Do you ship internationally?

Yes, we ship worldwide. We work with reliable international logistics partners to ensure safe and timely delivery.

3. How long does shipping take?

• Processing Time: 2–5 business days
• Shipping Time:
  • USA / Europe: 7–15 business days
  • Other regions: 10–20 business days

Shipping times may vary depending on your location and customs processing.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to track your package online.

5. Do I need to pay customs duties?

Customs duties and taxes may apply depending on your country. These charges are the responsibility of the customer.

6. What if my package is delayed?

Delays can occur due to customs or logistics issues. If your order is significantly delayed, please contact us and we will assist you.